Customer service shines at Core 4 training at Harllee

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Harllee Early Childhood Center is putting customer service first thanks to a Core 4 training with the school’s front office staff.

Dallas ISD Core 4 Coordinator Tunisia Wallace provided tips and best practices to the staff as part of the training. Core 4 is the district’s customer service initiative that focuses on fast, flexible, friendly and focused service.

“Mrs. Wallace’s relational training approach and ability to connect with each staff member led to each team member walking away with major takeaways,” Principal Amber Shields said. “The day after the training, the front office staff was still buzzing as quotes from Mrs. Wallace were heard. This training has taken our implementation of the Core 4 to an even higher level and renewed our commitment to providing all stakeholders the ultimate customer service experience at Harllee Early Childhood Center.”

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