News Briefs

In celebration of Customer Service Week, Dallas ISD this week spotlighted outstanding district employees who personify Core 4, which is the district’s customer service initiative. The Dallas ISD Core 4 page showcased the outstanding employees throughout the week. Meanwhile, Dallas ISD is launching the “Core 4 Corner” on the Hub, which is the district’s online newsroom, to showcase stories related to outstanding customer service. Customer Service Week is Oct. 7–11, and this year’s theme is “The Meaning of Service.”

The Two-Way Dual Language programs teach students to speak, read, write, listen, and comprehend in two languages, English and Spanish. Two-Way Dual Language instruction is currently offered at 64 Dallas ISD elementary schools, five middle schools, and three high school. Over the course of a day in a two-way dual language classroom, instruction is provided in Spanish and English. Certain subjects (such as Science) are taught in Spanish and other subjects (such as Math) are taught in English. Students who first language is English and students that are learning English work together in Bilingual Pairs in order to learn from…

“Hello, this is Carolyn Jones. Thank you so much for calling. How can I assist you today?” In the more than 100 calls she answers every day while working at the Dallas ISD Call Center, Carolyn Jones responds to every question with a smile. Jones smiles because she loves her work: going the extra mile to help a customer or caller resolve a question or issue. “I love feeling like I helped,” Jones said. “It doesn’t take long to ensure a customer or caller knows you really care.” The Dallas ISD Call Center handles questions ranging from parents asking about…

The American Heart Association and Grant Thornton donated brand-new recess equipment to George W. Truett Elementary School to help students continue being active and heart healthy. At the donation event on Oct. 4, every grade got their own set of equipment. The Dallas ISD STEM Department coordinated the donation. Representatives from the American Heart Association and Grant Thornton spoke with students about the importance of exercise and thanked the school for their warm and enthusiastic welcome.