Calling on customer service: Carolyn Jones goes the extra mile to help others


“Hello, this is Carolyn Jones. Thank you so much for calling. How can I assist you today?”

In the more than 100 calls she answers every day while working at the Dallas ISD Call Center, Carolyn Jones responds to every question with a smile. Jones smiles because she loves her work: going the extra mile to help a customer or caller resolve a question or issue.

“I love feeling like I helped,” Jones said. “It doesn’t take long to ensure a customer or caller knows you really care.”

The Dallas ISD Call Center handles questions ranging from parents asking about bus routes to employees asking about payroll.

No matter the call, Jones said she incorporates the Core 4, which is the district’s customer service initiative that focuses on fast, flexible, friendly and focused service.

Lester Singleton, manager of the Dallas ISD Call Center, said Jones personifies customer service.

“Carolyn always puts the customer first and goes the extra mile for them,” Singleton said. “It’s a pleasure watching her work.”

In celebration of Customer Service Week, Dallas ISD this week is spotlighting five exceptional district employees who personify Core 4, which is the district’s customer service initiative. Customer Service Week is Oct. 7–11, and this year’s theme is “The Meaning of Service.”

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